Customer Service CA

Where Our Products Are Sold

Our high potency supplements are intended to be administered under the supervision of physicians and other qualified health professionals. We purposely disallow sales through mass marketers.

How to Place an Order

Customer Service Hours:
Monday to Friday – 9:00 a.m. to 6:00 p.m. (ET)

French Customer Service Hours:
Monday to Friday – 9:00 a.m. to 5:00 p.m. (ET)

Pure Encapsulations sells its products exclusively to healthcare professionals. Orders are accepted by phone, fax or via our website. Orders may be phoned-in on our toll-free line at (800) 263-5861, Monday through Friday from 9:00 am to 6:00 pm EST. An automated answering machine is available for after-hours ordering. Orders may be faxed toll-free anytime to 888-220-9441. Secure orders can be placed online 24 hours a day by visiting the Products section of our website.

Next Day Shipping

Pure Encapsulations ships daily via our preferred carrier, UPS. Delivery can be expected within 2 days of shipping from our facilities. All orders are shipped the next day when placed before 4:00 PM Eastern Time. Free shipping applies on orders over $300. Please note that UPS does not deliver to P.O. boxes.

Our Guarantee/Return Policy

All Pure Encapsulations products are guaranteed for quality, purity and potency through their expiration date. In keeping with our quality commitment, our return policy requires that the customer notify Pure Encapsulations and request a return goods’ authorization number within 72 hours of receipt of the product. Products can be returned within 30 days from date of purchase unless marked or defaced. All returns are subject to a 25% return processing fee and cost of return shipping. Probiotic products are not accepted for return.

Shipping Charges

As the manufacturer, we carefully control our inventory.

  • All orders are shipped the next day when placed before 4:00 PM Eastern Time.
  • Shipping is FREE for orders over $300 (exceptions may apply).
  • Orders under $300 will be charged $15.00 (all provinces except NT, NU, YT)
  • An additional $5.00 handling fee will apply to drop shipments placed through fax/email/phone.
  • Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.
Worldwide Locations

1-150 Via Renzo Drive
Richmond Hill, Ontario
Toll-free: 866.856.9954
Fax: 888.220.9441

Pure Encapsulations
490 Boston Post Road
Sudbury, MA 01776 USA
Phone: 978-443-1999

For all international distribution and ordering inquiries, please contact us at

Payment Terms

Orders are shipped pre–paid by MasterCard, VISA or American Express.

Privacy Policy

Pure Encapsulations is committed to protecting the privacy of our valued customers. Please see our Privacy Policy.

Forgot Password

If you've forgotten your password, simply enter your email address on the login screen and you will receive an automated email that contains your password.

Website Registration/Online Ordering

For healthcare professionals new to Pure Encapsulations, access to online ordering will be provided 24-48 hours after registering on our website.

Supporting Materials

Pure Encapsulations offers a variety of online and printed marketing materials for use in your practice.

Order Forms and Catalogues

Please contact our customer service team to arrange for order forms and catalogues to be sent to you.

Contact Us

Please visit the Contact Us page.

Health Products Stewardship Association

Health Product Stewardship Association (HPSA) is a not for-profit association funded and governed by the health products industries. HPSA was formed to respond to government and environmental issues relating to the collection and safe disposal of unused or expired health products returned by the public in provinces having regulations requiring industry stewardship programs. For information specific to your province visit